Kana for Marketers

Kana helps marketing teams at the world's largest brands transition to agentic AI, turning fragmented data into real-time decisions, and taking action to drive measurable growth across every industry vertical.

The Full Agentic Toolkit for Marketers

Purpose-built applications that work together, or independently, to deliver measurable business outcomes. Each application is configured to your organization's institutional knowledge, proprietary data sources, and existing tech stack, so Kana works with what you've already built rather than replacing it.

Application
Marketing Intelligence

Monitor brand equity, share-of-voice, competitor movements, and campaign performance in real time. Convert raw signals into approved next actions, fast.

Application
Audience Builder

Give marketing teams direct, self-serve control over audience creation, using plain-language inputs backed by Kana's unified data layer. No data team required.

Application
Category Intelligence

An AI layer that unifies external market signals, competitive data, and proprietary category insights in one interface, giving teams decision-grade answers, not raw data.

Application
Personalization

Stop churn and maximize customer value with agentic personalization that monitors behavior, predicts next best actions, and executes individually tailored experiences at scale.

Application
Campaign Orchestrator

Validate campaign strategy, generate insights faster, and automate optimization. Agentic workflows replace manual monitoring with continuous, real-time campaign intelligence.

Application
Agentic Data Platform

Unify customer data across every source, CRM, CDP, loyalty, e-commerce, and digital behavioral feeds, into a single, AI-ready layer that activates in real time.

Who We Serve

What Agentic Marketing Solves for You

Every vertical carries its own data fragmentation, compliance constraints, and missed revenue signals. Kana's agentic platform is built to address each one.

Consumer Packaged Goods

CPG Brands Can't See Across Their Retail Ecosystem

CPG marketers are managing brand health, shopper marketing, and trade promotion across dozens of retailer partners, with no unified view and no AI layer to connect the signals.

Challenge #1
No unified view across Walmart, Target, Amazon, and club channels

Retailer-specific data arrives in different formats, on different cadences, through different portals, making cross-channel category performance invisible in aggregate.

Category Intelligence

Aggregates retailer data, syndicated sources, and first-party signals into a single, AI-interpreted view of category and brand performance.

Solution
Challenge #2
Brand equity monitoring is reactive and infrequent

Brand tracking studies arrive quarterly. But brand sentiment, competitive share-of-voice, and search health shift weekly, faster than any static tracker can capture.

Marketing Intelligence

Continuously monitors share-of-voice, sentiment, and competitive signals, alerting teams to brand risks before they become revenue risks.

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Solution
Challenge #3
Trade promotion spend optimized by gut feel, not real-time data

TPR and feature/display investments are evaluated in post-mortems, not during the promotional window, leaving millions in lift on the table.

Campaign Orchestrator

Monitors trade promotion performance in real time and surfaces optimization recommendations before the promotional window closes.

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Solution
Challenge #4
Shopper marketing teams are still operating in spreadsheets

Retailer media planning, co-op budget tracking, and shopper program performance are managed in Excel, disconnected from brand and performance marketing systems.

Audience Builder

Enabling precise shopper targeting at scale.

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Solution
Retail

Retail Marketers Are Flying Blind Across Channels

With loyalty data siloed in one platform, digital spend in another, and in-store signals buried in point-of-sale systems, retail marketers can't act fast enough to match the pace of modern commerce.

Challenge #1
Loyalty data never reaches the campaign layer in real time

Loyalty platform data sits days behind campaign activation tools, making it impossible to suppress recent purchasers or reward high-LTV customers at the right moment.

Agentic Data Platform

Unifies loyalty, transactional, and digital behavioral data in real time, enabling instant audience activation without engineering support.

Solution
Challenge #2
Promotional planning cycles can't keep pace with inventory reality

Promotional calendars are built weeks out, but inventory positions shift daily. Marketers have no automated loop between merchandising signals and campaign logic.

Campaign Orchestrator

Monitors inventory signals and dynamically adjusts promotional spend and audience targeting, no human in the loop required.

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Solution
Challenge #3
Attribution gaps between digital spend and in-store revenue

Digital investment decisions are made without visibility into how online campaigns actually drive foot traffic and in-store conversion.

Marketing Intelligence

Surfaces cross-channel attribution models that connect digital signals to in-store outcomes, updated continuously.

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Solution
Challenge #4
Audience creation requires a data team and a two-week lead time

Building even a basic segmented audience requires a ticket to the data team, a SQL query, and at least a week, by which time the moment has passed.

Audience Builder

Gives marketing teams direct, self-serve control over audience creation using plain-language inputs backed by Kana's unified data layer.

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Solution
Travel & Hospitality

Travel Brands Are Losing Revenue to Reactive Marketing

Yield management systems optimize price in real time, but marketing systems still run on batch workflows. The result: pricing moves faster than offers, and loyalty members receive generic messages that ignore their real-time intent signals.

Challenge #1
Revenue management and marketing speak different languages

Yield and pricing signals never reach the marketing layer in time to adjust offers, suppress discounts on high-demand routes, or personalize urgency messaging.

Agentic Data Platform

Connects pricing and availability signals to the campaign layer, enabling offers that dynamically reflect real-time revenue strategy.

Solution
Challenge #2
Loyalty personalization is limited to batch email segments

High-value loyalty members receive the same promotional email as new subscribers, because the personalization layer has no access to real-time behavioral intent.

Personalization

Monitors loyalty member activity signals and triggers contextually relevant offers across email, app, and web in real time.

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Solution
Challenge #3
Competitive rate changes require manual monitoring and response

When a competitor drops rates on a key route or destination, the marketing team finds out from sales, hours or days too late to respond effectively.

Category Intelligence

Monitors competitive pricing signals continuously and surfaces alerts with recommended messaging and audience responses.

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Solution
Challenge #4
Post-stay re-engagement is untimed and generic

Win-back and anniversary campaigns go out on fixed schedules regardless of a guest's next booking window, travel intent signals, or membership tier dynamics.

Audience Builder

Works together with the Campaign Orchestrator to identify re-engagement windows based on behavioral signals and support personalized outreach.

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Solution
Campaign Orchestrator

Works together with the Audience Builder to use behavioral insights and trigger personalized outreach at the optimal moment.

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Solution
Quick Service Restaurants

QSR Brands Can't Localize at the Speed of Real Life

With thousands of locations, micro-level demand variation, and app-driven loyalty as the primary growth lever, QSR marketers face a scale problem that generic campaign tools weren't built to solve.

Challenge #1
Location-level performance variance isn't informing media spend

National campaigns get applied uniformly even when individual markets have radically different traffic patterns, competitive sets, and menu preferences.

Campaign Orchestrator

Enables location-aware audience and budget optimization, adjusting spend automatically by market performance signal.

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Solution
Challenge #2
App engagement triggers are disconnected from operations

Push notifications go out based on time-of-day rules, not real signals, causing offers to drop when an item is out of stock or kitchen capacity is overwhelmed.

Agentic Data Platform

Connects operational data feeds to campaign logic, suppressing or adjusting offers based on real-time kitchen and inventory conditions.

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Solution
Challenge #3
Loyalty program offers are one-size-fits-all

Every loyalty member gets the same buy-10-get-1 offer, regardless of visit frequency, order history, channel preference, or price sensitivity.

Personalization

Builds individualized offer logic per member, maximizing incremental visits without cannibalizing full-price purchase behavior.

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Solution
Challenge #4
Day-part targeting doesn't adjust dynamically

Breakfast, lunch, and dinner campaigns run on calendar schedules, unresponsive to weather, events, traffic, or competitive promotions that shift customer demand in real time.

Audience Builder

Works together with the Campaign Orchestrator to ingest external demand signals and support optimized day-part targeting and offer timing across digital and local channels.

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Solution
Campaign Orchestrator

Works together with the Audience Builder to ingest external demand signals and auto-adjust offer timing and campaign execution across digital and local channels.

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Solution
Media & Entertainment

Subscription Brands Are Losing Members They Could Have Kept

Streaming services, digital publications, and subscription commerce businesses share a common enemy: churn. The data to predict it exists, the problem is connecting it to real-time marketing action.

Challenge #1
Churn prediction models aren't connected to real-time intervention

Data science teams build churn models that score members monthly. By the time the scores reach a campaign, the at-risk subscriber has already cancelled.

Agentic Data Platform

Connects churn model outputs to the Kana Campaign Orchestrator application, which triggers personalized retention offers the moment a risk score crosses threshold.

Solution
Challenge #2
Content recommendations aren't personalized to recent engagement patterns

Recommendation engines operate on historical preferences, missing recency signals that most strongly predict what a subscriber wants to watch or read next.

Personalization

Incorporates recency-weighted behavioral signals into content recommendation logic, increasing session depth and reducing subscriber dormancy.

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Solution
Challenge #3
Win-back campaigns reach churned subscribers too late

Re-engagement sequences typically launch 30–60 days post-churn, after subscriber intent to return has collapsed. The best win-back window is often within the first 7 days.

Audience Builder

Identifies the optimal win-back window by subscriber cohort and triggers personalized re-engagement offers within the highest-conversion timeframe.

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Solution
Challenge #4
Bundle and pricing test cycles are slow and manual

Testing new bundle configurations, promotional pricing, or plan upgrade offers requires significant cross-functional effort, creating months-long feedback loops.

Campaign Orchestrator

Enables rapid, automated offer testing across subscriber cohorts, with the Kana Marketing Intelligence application surfacing test results in real time.

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Solution
Financial Services

Financial Services Marketers Can't Act on the Signals They Already Have

Banks, insurers, and wealth managers are sitting on extraordinarily rich customer data, but compliance constraints, legacy systems, and siloed channels prevent that data from ever powering real-time, relevant marketing.

Challenge #1
Product offers aren't timed to life events or behavioral signals

A customer who just got married, changed employers, or made a large transfer should trigger a tailored offer within hours, not appear on a quarterly campaign list.

Personalization

Monitors behavioral and transactional signals to trigger contextually relevant product offers at the precise moment of highest intent.

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Solution
Challenge #2
Compliance review slows campaign velocity to a crawl

Every campaign variant, audience segment, and triggered message requires compliance sign-off, creating multi-week bottlenecks that kill the timeliness personalization requires.

Marketing Intelligence

Manages pre-approved content libraries and flags compliance risks before creative goes to review, cutting cycle times dramatically.

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Solution
Challenge #3
Cross-sell is limited to rule-based triggers, not predictive models

Product cross-sell programs fire on simple behavioral rules rather than sophisticated models that predict propensity, timing, and channel preference simultaneously.

Audience Builder

Applies AI-driven propensity models to identify the right customer, product, channel, and moment for every cross-sell opportunity.

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Solution
Challenge #4
Branch and digital channels operate independently

A customer's digital browsing behavior — researching a mortgage, exploring investment products — never reaches the branch associate before the next appointment.

Agentic Data Platform

Bridges digital intent signals and branch CRM systems, giving customer-facing teams the context to have more relevant conversations.

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Solution
Healthcare

Healthcare Marketers Are Underserving Members at Critical Moments

Health plans, hospital systems, and wellness brands have some of the most actionable member data available, but HIPAA constraints, fragmented systems, and batch communication workflows prevent them from using it effectively.

Challenge #1
Member activation campaigns are generic, not care-gap specific

Annual wellness and preventive care campaigns reach all members equally, ignoring which individuals have open care gaps, overdue screenings, or elevated risk profiles.

Audience Builder

Enables care-gap–aware segmentation, allowing marketers to precisely target the right members for the right intervention at the right time.

Solution
Challenge #2
Appointment reminders and no-show reduction aren't dynamically personalized

Reminder sequences fire on fixed cadences regardless of a member's past no-show behavior, channel preference, or appointment type.

Personalization

Tailors reminder frequency, channel, and messaging based on individual member behavior patterns, reducing no-shows and improving care adherence.

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Solution
Challenge #3
Open enrollment campaigns require enormous manual effort to personalize

AEP and OEP seasons demand rapid, personalized communications to millions of members across dozens of plan options, but content and audience management are still largely manual.

Campaign Orchestrator

Orchestrates enrollment season campaigns at scale, dynamically segmenting audiences by plan eligibility and personalizing messaging for each cohort.

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Solution
Challenge #4
HIPAA constraints are perceived as barriers to personalization

Marketing teams often default to generic communications out of HIPAA caution, rather than building a compliant personalization infrastructure that balances privacy with relevance.

Agentic Data Platform

Is architected for HIPAA-compliant data activation, enabling personalization within defined regulatory guardrails, not despite them.

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Solution

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